Privacy Policy

Privacy Policy | The Simple Coach | ABN 41 573 293 402 | Last updated June 2026

This Privacy Policy explains how The Simple Coach (“I”, “me”, “my”) collects, uses, stores and protects your personal information when you visit my website or work with me. I take your privacy seriously, and I aim to handle your information in line with the Australian Privacy Principles, regardless of whether I am strictly required to.

Who I am

The Simple Coach is a sole trader coaching business operated by Rachel. If you have any questions about this policy or your personal information, you can contact me at hello@thesimplecoach.com.au.

What information I collect

I only collect information I genuinely need in order to respond to you and provide my coaching services. This may include:

•     Your name and contact details, such as your email address and phone number.

•     Information you choose to share with me through my contact form, by email, or during our sessions — including what you are hoping to work on.

•     Basic, non-identifying information about how visitors use my website, collected through standard website analytics (for example, which pages are visited).

Some of what you share with me may be personal or sensitive in nature. I treat anything you tell me with care and confidentiality, and I ask only for what is relevant to supporting you.

How I use your information

I use your personal information only for the purposes for which it was provided, including to:

•     Respond to your enquiries and arrange or deliver coaching sessions.

•     Communicate with you about practical matters relating to your sessions, such as scheduling or my availability.

•     Keep simple records relating to our work together.

•     Improve my website and the way I offer my services.

I will not use your information for any unrelated purpose, and I will never sell it or share it for marketing by others.

Email and updates

If you become a client, I may occasionally email you directly with practical updates relating to your sessions or my availability — for example, to let you know when I am away. From time to time I may also offer the option to receive occasional updates from The Simple Coach. Where I do, this will always be with your consent, and you can ask to stop receiving these at any time by replying or letting me know.

How I store and protect your information

I take reasonable steps to keep your information secure and to protect it from loss, misuse, or unauthorised access. In practice, this means I store information in secure, password-protected systems with two-factor authentication where available, I limit the information I keep to what is necessary, and I do not share login access with anyone.

My website is hosted by Squarespace, and some information (such as contact form submissions) may be stored on their systems. Any third-party services I use are reputable providers with their own security and privacy practices.

No method of storage or transmission over the internet is ever completely secure. While I take reasonable steps to protect your information, I cannot guarantee absolute security.

Confidentiality

What you share with me in the course of our work together is treated as confidential. I will not disclose your personal information to anyone without your consent, except where I am required to do so by law, or where there is a serious and imminent risk to your safety or the safety of others.

Your rights

You have the right to ask what personal information I hold about you, to request corrections if it is inaccurate, and to ask me to delete information I no longer need. To make any of these requests, just contact me at hello@thesimplecoach.com.au and I will respond as soon as I reasonably can.

Cookies and website analytics

My website may use cookies and standard analytics tools to understand how visitors use the site, so I can improve it. This information is general and does not personally identify you. You can usually adjust your browser settings to refuse cookies if you prefer.

Changes to this policy

I may update this Privacy Policy from time to time. The most current version will always be available on my website, with the date it was last updated shown at the top.

Contact

If you have any questions about this Privacy Policy or how I handle your information, please contact me at hello@thesimplecoach.com.au.

This document is provided as a general privacy policy for The Simple Coach and is not legal advice. It is recommended to have it reviewed by a qualified professional to ensure it suits your specific circumstances.