Client Terms

By booking and paying for a session or program, you confirm you’ve read, understood, and agreed to these terms. The full Coaching Agreement is provided to you before we begin working together. 

A clear, honest outline of how we work together. These are the terms that apply when you book a session or program with The Simple Coach. You'll also be asked to confirm your agreement to them before we begin. 
❋ Coaching, not therapy

The Simple Coach offers coaching and personal guidance only. Coaching is a forward-looking, supportive process that helps you reflect, find clarity, and make changes in your life. It is not counselling, psychology, psychotherapy, or medical advice, and it is not a substitute for professional medical health treatment, diagnosis, or care. I’m not a registered psychologist, counsellor, or medical practitioner, and I don’t diagnose or treat any condition. If I ever feel you’d be better supported by a qualified health professional, I’ll tell you honestly. If you are in crisis or need clinical support, please reach out to a qualified professional or call 000. 

❋ Your role

Coaching works best when you come willing to be honest and to do the work. You remain responsible for your own choices, actions, and wellbeing. What we explore together is offered as guidance and perspective - never instruction you’re obliged to follow. The decisions you make are your own. 

❋ My materials

Journals, exercises, guides, and written content I provide remain my intellectual property. They’re yours to use personally as part of our work together, and not to be copied, shared, or resold. 

❋ No guaranteed outcomes

Coaching is collaborative, and I can’t guarantee any particular result. To the extent permitted by law, I’m not liable for the decisions you make or the outcomes that follow from our work. You take part of your own free will and remain responsible for your own life and choices. 

❋ Bookings and payment

Sessions are offered online or in person. Payment is made in advance by direct bank transfer, and a booking is confirmed once payment has been received. As I’m not currently registered for GST, no GST is charged.

Single sessions are paid in full at the time of booking. The Undoing is paid in advance - in full or by an agreed arrangement - before the program begins.

❋ Cancellations

If you need to reschedule or cancel, please give at least 48 hours notice, and we’ll move your session to another time at no cost. Cancellations with less than 48 hours notice, or missed sessions, are forfeited and not refunded (and for program clients, count as a session used). I understand genuine emergencies happen, and I’ll always use discretion in those cases. 

❋ Confidentiality and privacy

What you share with me is confidential. I won’t disclose your personal information without your consent, except where required by law or where there’s a serious and imminent risk to safety. Your information is handled in line with my Privacy Policy. 

❋ The Undoing - commitment, refunds and pausing

The Undoing is a complete twelve-week program, and reserved time, preparation, and materials are part of what you’re committing to. If you’ve paid but the program hasn’t begun, you can cancel for a refund, less any costs already incurred (such as a journal already printed and posted). Once the program has begun - your first session has happened, or your journal has been posted - the fee is non-refundable. If life makes it difficult to continue, you can pause and resume within three months rather than losing your place or your investment. In genuine hardship, I’ll always try to be flexible.